Are Cloudable services guaranteed?

Yes, there is an uptime guarantee of 99.5% per calendar month on all Cloudable services. This means the service is guaranteed to be available to you 99.5% of the time. A service rebate of 25% of the affected service component is paid where that uptime percentage is not achieved, 50% if it is less than 99% and 100% if it is less than 95%.

Do you provide technical support?

Cloudable offers local IT-level support at no additional charge. Call 1300 728 953 during business hours, of after hours for emergency support.

Do you provide administrator training?

For yearly subscription customers, Cloudable provides up to four hours administrator training within the first three months of service, arranged at your convenience. These are personal sessions delivered online via Skype for Business. This training is designed to get you up and running efficiently and to outline the features of the service.

Can you migrate my existing mailboxes?

Yes, Cloudable staff will automate the migration of your existing mailbox content and folder structure to your new Office 365 mailboxes. This will be done at an agreed time to minimise business interruption and ensure clean cut-offs. For yearly subscription customers, this is a free service. For monthly subscription customers the cost is $50 per mailbox exGST

Can I trial the services?

You can trial some Cloudable services for up to seven days free of charge. Please contact us on 1300 728 953 to make arrangements.

How do I cancel my service?

Drop us a line via email to This email address is being protected from spambots. You need JavaScript enabled to view it. Monthly subscriptions can be cancelled upon 30 days notice. If you cancel an yearly subscription before its expiry, you will be charged a break fee of 50% of the remaining subscription amount.

What happens to my data if I cancel my service?

Your data will remain available for retrieval for 30 days after your service ends. We will send you a reminder during that period. Let us know if you need help transferring your data off the system.

Cloudable includes a generous amount of local storage in its Core Bundled Services. What can I use that for?

Basically, you can use it for any primary or secondary data storage requirement you may have. Perhaps simple online storage, a Disaster Recovery facility, secondary storage for your Office 365 data, a local file archive, website data, really anything. You access your storage allocation via secure FTP or other recognised tools.

Do you offer discounts for Not For Profits?

Microsoft has a concessional licencing program for NFPs which involves registration and an eligibility check. Call Emantra on 1300 728 953 for assistance with this.

Which version of Office 365 is included in the Cloudable Core Bundled Services?

For the SMB (5 to 50 user) and BUSINESS (50 to 250 user) plans, Office 365 Business Premium is included. For the CORPORATE plan (250 to 500 users), Office 365 E3 is included.

What about the applications I currently run on in-house servers - can you move those to the cloud?

Yes, Cloudable provides servers (virtual machines) on demand at its Australian data centres. You specify the server type and the storage you want (we'll help you) and the service is made instantly available. If you like, Cloudable will also install and test your application on its new server, and migrate the data. Call Cloudable on 1300 728 953 or more information.

Can you host my website?

Yes, as part of its Core Bundled Services, Cloudable provides a Windows or Linux webserver with IIS8/Apache/MySQL/PHP at no additional charge. That will support all open source website Content Management Systems like Joomla, Drupal and WordPress. We will install that image for you and give your web developer administrator access. We can provide domain names and SSL Certificates if you need them. That's all you need for a simple website. If you have a proprietory CMS like SharePoint or SiteCore, Cloudable can also provide the server instances you will need.

What is the difference between Office 365 and Office 2016?

Office 365 from Cloudable includes the complete suite of Office applications, plus other services that are enabled over the Internet, including extra OneDrive cloud storage and Skype for Business. With Office 365 you get the full, installed Office experience on PCs, Macs, tablets (including Windows, iPad, and Android) and smartphones. Upgrades are included with your subscription.

Office 2016 includes applications such as Word, Excel, PowerPoint, and OneNote; they are available as a one-time purchase for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available.

How do I know if my computer can run Office 365?

Office 365 supports PCs running Windows 7 or later, and Macs running Mac OS X 10.10. For more information, including requirements for tablets and smartphones, call Cloudable on 1300 728 953.

Is internet access required for Office 365?

Internet access is required to manage your Office 365 account. Internet access is also required to access documents stored on OneDrive. You should also connect to the Internet regularly to keep your version of Office up to date and get automatic upgrades. If you do not connect to the Internet at least every 39 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but you won’t be able to edit documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet.

Do I keep control of my documents with an Office 365 subscription?

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.

What is OneDrive?

With OneDrive cloud storage, you can do more wherever you go. Easily access and share documents, photos, and more from any device and even work together on real Office documents.

Are my documents stored on OneDrive also available offline?

To access documents stored on OneDrive offline, you can install the OneDrive desktop app. The app creates a folder on your PC that automatically syncs documents between OneDrive and your computer, so you can work on your documents offline and be assured that they are always in sync.

What is the difference between OneDrive and SharePoint?

OneDrive began is essentially cloud storage service for files and documents. It is an as-is, out-of-the-box service requiring little configuration. You can access all your saved documents and data from any device—so multiple devices, one storage drive. OneDrive also provides a very simple and intuitive interface. To meet the most basic requirements of small business, OneDrive may be sufficient.

SharePoint, on the other hand, is a collaboration tool. It works like an internal internet, or intranet, for businesses, and you can also use SharePoint to create portals for clients, an extranet. SharePoint requires some development and customisation, but it can do just about anything you want it to do. In essence, it does a lot of things OneDrive doesn’t:

Dashboards: Employees sign in on branded company pages that can feature news, announcements, notices—pretty much whatever you want everyone in the company to see.
Sites: After signing in to the main company dashboard, employees navigate to their department’s site, or even their own site, where they find all the documents they need to work on, along with things like reminders and notifications of coworkers’ availabilities.
Workflows: These are automated actions that you can set up that get triggered whenever someone uploads or edits a document. A common example of a workflow is one that automatically sends an email notification to people in other departments if a document or series of edits needs some kind of administrative approval.
Lists: These are similar to spreadsheets, and they’re used to provide information in areas where they can be accessed by different types of users. A common example is a list of employees with their roles and contact information.
Calendars: These can be used to schedule meetings, set up notifications and reminders, and help workers keep track of each other’s availability.

What is the Digital Partner of Record?

You benefit from adding Cloudable as your Microsoft Office 365 Digital Partner of Record because it provides us with access to your usage and consumption data, enabling us to better serve you and help you optimise the use of Microsoft services for their desired business outcomes. Cloudable will also be automatically contacted for any Fast Track services questions or issues which you register with Microsoft.